Fillers

Ahm - Amen?
Mmm - Mcdo?
Ohm - Omelette?
Aaah - Say "aaah". Dentista lang? (Are you a dentist?)

Let's admit it. We sometimes use the above fillers, right? And unknowingly, the following are also considered fillers if they're not used in their proper context:

Actually
Honestly
Frankly
...and the other "lys".


The frequent use of fillers is an indication that you're not confident of your answers. As a call center agent, if you don't sound confident, why will the caller believe you or follow your instructions? Golden rule: minimize if not eliminate the use of fillers.


Best Practices to avoid fillers:

• Think before you speak.
• Stay silent for at least 3 seconds to allow yourself to compose your response.
• If you're unsure on how to respond, paraphrase what the other person mentioned.

Fun Fact: 
Do you know that the use of fillers in Japanese conversation is encouraged instead of you staying mum while thinking of your next response? It is believed that the use of fillers makes the conversation more natural.

Person1: Ray-san, doko he ikimasu ka? (Ray, where are you going?)
Ray: Ah.. eto... Daigaku he ikimasu. (Hmm.. let's see... I'm going to the University.)

Closing Spiel: Again, this is Yallit and thank you for visiting. Have a Nice Day!