Customer: Where am I calling?
Agent: This center is located in the (insert your country here).
Customer: I want to speak to a/an (insert the citizenship of the country your supporting here) agent! You don't know what you're doing and I CAN'T UNDERSTAND YOU!!!
I'm sure your ears will turn red whenever you hear such bashing. Well, my example is a bit gentler than most that you hear from racist customers. Don't get affected though. Whenever you get a racist caller, here's what you should do:
- Just place the call on mute. Let the person scream all obscenities.
- Think of happy thoughts.
- Remind yourself that the reason why he/she is angry is because that racist customer can't find a job while you have a sustainable job. Lol!
- If the racist caller mentions swear words, then, read the spiel for abusive customers and end the call.
Closing Spiel: Again, this is Yallit and thank you for visiting. Have a Nice Day!
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