The Voice

If there's one thing that can stop you from being a call center agent or taking in calls is hoarseness or the lack of voice. I was just given a 'go home' signal today because my voice is hoarse. Customers can't simply understand what I'm telling them.

So, be sure to take care of your voice.

Take time to rest.

Avoid drinking too much of cold drinks.

Go for fruit juices.


However, what affected my ability to speak is my colds. Darn!


Agent: Are the lights on the modem OFF or ON?
**customer replied but agent failed to decipher what the customer said**
Agent: Are you saying that the lights are OFF like  O-F-F or On like O-F-F?

Closing Spiel: Again, this is Yallit and thank you for visiting. Have a Nice Day!