Employee Referral Program

There are too many call centers cropping up in Metro Manila and even in provinces around the country. However, they are in short of CSRs and TSRs or shall we say they're having a hard time looking for good English speakers. That's why the HR Dep't of most call center companies are offering an incentive for employees who refer successful applicants.

And believe me, the referral bonuses you'll receive are sometimes equivalent to a month's salary.


XY Call Center Agent: Pare, paresign na ako dito samin. Hiring ba dyan sa inyo? (I'm resigning from my post here. Is your company looking for new hires?)
AZ Call Center Agent: Oo p're. Ramp up kami ngayon. (Yup. They're in need of a lot of agents.)
XY Call Center Agent: Sige, refer mo ako dyan tapos hati tayo sa referral incentive bonus mo. (Alright then, refer me to your company but let's split your referral incentive.)

Again, this is Yallit and thank you for visiting. Have a Nice Day!  

VGH, VTO and Furlough

VGH - Voluntary Go Home
VTO - Voluntary Time Off
Furlough


Don't confuse yourself what those are since all three means the same (at least in the call center world). It means, there's a high number of available agents over number of callers and that your center is now allowing agents to go home. Of course you won't be paid for the hours/minutes that you log out from the AVAYA or phone.

I was able to go home an hour earlier today. Haha!

Again, this is Yallit and thank you for visiting. Have a Nice Day!  

Night Shift Differential

Definition:

It's the corresponding % increase of basic salary on hours worked between 10PM - 6AM. 

Hurray for these companies that give out 20% Night Shift Differential:

• 24/7
• Accenture
• Convergys
• HSBC
• JP Morgan and Chase
• Teletech

15%? Not bad!

• Sitel
• Stream Global
• Telus

Now, the % Night Differential shown above are given mostly to TSRs. It may be different for those who work as Customer Care Representatives or those who are in the Non-Voice Departments.

Agent 1: Ayoko ng Morning Shift! (I don't like morning shift schedule!)

Agent 2: Ba't naman p're? (Why?)

Agent 1: Walang night diff! (There's no Night Shift Differential.)

Again, this is Yallit and thank you for visiting. Have a Nice Day!  

WEP or WPA?

Tech Corner


WPA should always be the preferred choice for security reasons because:

• A WPA passphrase can be anywhere between 8 to 63 characters while a WEP key would either be 10 (for a 64-bit encryption) or 26 characters (for a 128-bit encryption) long.
• You can use alpha-numeric characters PLUS special characters while you can only use 0-9 and a-f with a WEP key

So, why debate as to whether to use WEP key at all?

Computers using Windows XP and Vista may not be able to connect to a WPA-encryted network, hence, the use of WEP key. There are times that it will show it's connected but you will get a status saying "connected with limited access" or "limited or no connectivity".

What about Ipads?

Ipad uses WPA type of encryption and in the case of Ipad2, it may only use a WPA2 encryption even. 

Again, this is Yallit and thank you for visiting. Have a Nice Day!  

Call Center Myths

If you join the Call Center Industry, you'll:

1. Gain weight and eventually turn obese
2. Become a chain smoker
3. Drink booze all the time
4. Curse a lot
5. Get VERY BIG eye bags
6. Be pockmarked with pimples
7. Be promiscuous

... and gain a lot more nasty habits.

DEAD WRONG!!!

It's not the job nor the surroundings that will turn you into something else. Of course, there's the thing called peer pressure but that doesn't mean you don't have control of your own life. You can still be in the call center industry and have a healthy and active lifestyle. Here are some of the benefits that the Top Call Center Companies provide:

• Health card
• Discounts to Fitness Centers. Some companies even have their own gyms.
• Sleeping Quarters
• Educational Assistance
• Recreational events such as sports, fun and games

Again, this is Yallit and thank you for visiting. Have a Nice Day!

Tech Support Perceptions

Note: I don't own the above picture. Credits go to whoever uploaded it.

I saw that pic being shared over at Facebook few days ago. I believe this one came from 9gag.com. The photo has some merits however especially on the part where it says, "What I actually do". Lol! Don't you know that we rely on Google that much when resolving technical issues that we haven't encountered before? Give me that error code from an e-mail client and I will be able to address or at least pinpoint the cause of that error by performing a Google search.

We aren't all nerds you know? We're mostly professional researchers. Hmm.. I like that title. Haha!

Closing Spiel: Again, this is Yallit and thank you for visiting. Have a Nice Day!

The Racist Customer

Customer:  Where am I calling?
Agent: This center is located in the (insert your country here).
Customer: I want to speak to a/an (insert the citizenship of the country your supporting here) agent! You don't know what you're doing and I CAN'T UNDERSTAND YOU!!!


I'm sure your ears will turn red whenever you hear such bashing. Well, my example is a bit gentler than most that you hear from racist customers. Don't get affected though. Whenever you get a racist caller, here's what you should do:

• Just place the call on mute. Let the person scream all obscenities.
• Think of happy thoughts.
• Remind yourself that the reason why he/she is angry is because that racist customer can't find a job while you have a sustainable job. Lol!
• If the racist caller mentions swear words, then, read the spiel for abusive customers and end the call.

Closing Spiel: Again, this is Yallit and thank you for visiting. Have a Nice Day!